الضمان والاستبدال والاسترجاع

Warranty policy

If the product has a manufacturing defect or fault, Dashcam Road will cover the following:

• Sending a free replacement product to the customer; the defect must be reported immediately.

Warranty terms & conditions

• The issue must be reported within the warranty period.
• The warranty does not cover any faults or damage caused by customer negligence, such as:
  • Misuse or poor storage, such as: exposing the product to water, liquids or excessive humidity, dust and dirt, or wiring it to the fuse so it runs 24 hours without stopping.
  • Damage due to improper use, such as forceful or incorrect insertion or removal of the memory card or SIM slot.
  • Faults caused by dropping, vibration or impact.

Exchange & return terms & conditions

• The product must be in its original condition and unused, with all affixed labels intact and undamaged, and wrapped in its original packaging. If the product has been installed, it cannot be exchanged or returned.
• Contact customer service on WhatsApp: 0501283161, stating the reason for the return or exchange.

Exchange & return process

• After we issue the waybill, the customer must print it, attach it to the product's box, and hand it to the shipping company listed on the waybill.
• The return/exchange waybill is issued only once. So if you wish to return or exchange more than one product from a single order, you must send the products back together at once; otherwise the customer bears the shipping fee the second time.
• The amount paid as cash-on-delivery fees is not refunded to the customer. In case of exchange, a new shipping charge is added; in case of return, the original shipping amount is not refunded.
• You can exchange or return discounted or promotional products, but you will lose the discount value and must then pay the difference.
• Orders paid with a purchase voucher can only be exchanged for a voucher; the amount cannot be refunded.
• A shipping fee of 40 SAR per box is charged for exchange or return.
• In case of return or non-receipt of the order, the refund period is 7 to 14 business days.
• If the shipment does not reach the customer due to a shipping company delay within a maximum of 14 days, the waybill is escalated to the CITC (Communications, Space & Technology Commission) and we await their resolution of the complaint.